Changes to your dental visit

Thank you for your understanding throughout the COVID-19 pandemic. We are proud to have been able to remain available on the phone throughout and have managed to provide remote care and referral to urgent sites during the initial stage of the pandemic. We have now been working very hard to reorganise the way we work so that we can resume care at the practice as quickly as possible while ensuring your safety at all times.

This does mean that as we reopen, your experience of dental care may be a little different to what you were used to, so we’ve produced this quick guide about the changes in place at the moment and how they will look and feel. If you have any questions about your visit that are not answered below then please do contact us by phone and we will be happy to answer them.

If you have or anyone in your household has any of the symptoms of COVID-19/Coronavirus or has had them in the last 14 days, please let us know as soon as you can; do not attend your appointment and follow the government guidelines around self-isolation.

Before your visit
  • We will ring you to arrange the appointment and to run through what to expect. We will also check your medical history and email forms for you to complete at home. This will help reduce contact to a minimum.
  • You will receive a reminder in the run-up to your appointment. Please contact us if you need to rearrange; this is no problem as long as you let us know.
  • Please make sure you have cleaned your teeth and used the toilet before you attend as they may not be available at the practice.
  • Please come alone or only with an essential carer.
  • Please only bring essential belongings.
  • We would encourage contactless payment at this time either over the phone before the appointment or with a contactless card at reception. If this is not possible please bring your cash in a clear plastic bag.
  • Due to distancing protocols it will not be possible to arrange check-ups and hygienist appointments at the same visit so this can be done over the phone.
     
When You Arrive
  • Please arrive at the practice punctually at the time of your appointment. The glass door will be shut, please press the buzzer for the practice on the left. This is cleaned after each person who uses it.
  • We will let you know when you can come through and will meet you at the entrance; the nurse will be wearing a visor, mask and other PPE.
  • On entering you will be asked to use hand sanitiser and have your temperature checked before entering the surgery.
  • There will be no other patients in reception and you will be invited straight into the treatment room.
During Treatment
  • Our team will be wearing full PPE including masks and visors. We are sorry we cannot take this off to give you a smile or to make it easier to talk but it is for your and our safety at this time.
  • You may be asked to use a pre-treatment mouthwash for 30 seconds, depending on the treatment you are having.
  • During the initial reopening stage we are limited in what treatments we can carry out to non-aerosol procedures so it may be necessary to provide a temporary treatment to stabilise things or make them more comfortable rather than complete all the necessary treatment.
  • Some hygienist treatments will also be completed by hand instrument rather than ultrasonic.
  • Following every visit the surgery and entrance-way will be cleaned and disinfected.

Opening times

Monday  8.45-12.30 | 14.00-17.00
Tuesday  8.45-12.30 | 14.00-17.30
Wednesday  8.45-12.30 | 13.30-17.00
Thursday  8.45-12.30 | 14.00-17.30
Friday  8.45-12.30 | 13.30-17.00
Saturday   CLOSED
Sunday   CLOSED

The practice is closed for lunch as shown above.

Contacts

01904 623582

Emergency Out of Hours
NHS 111

Practice Answerphone
01904 623582

Find us

29 High Petergate
York
Yorkhire
YO1 7HP